QualityGiven the patient critical nature of the instruments & equipment we service, high quality is paramount. Delivering true OEM quality requires much more than just talk or cool marketing slogans. Here are a few of the reasons that enable us to fulfill on our promise of providing repairs of the highest quality:

  • After many years of investment & hard work, in April 2013 our quality management system (QMS) was certified to the ISO 9001:2008 standard.
  • Technical expertise that includes many OEM-trained technicians.
  • Our advanced supply chain that utilizes only the finest American, German & Asian made components available.
  • EndoBench XTB image test platform that allows for quantitative measurement of endoscope image quality vs. the standard qualitative measurements that is customary in the industry.
  • State of the art laser welding capabilities that guarantee autoclavability cycle after cycle.

 ZMED ISO9001:2008 Quality Policy

Our mission is to deliver services & solutions that enable our customers to deliver top quality healthcare. Our creed is that high quality is a journey, not a destination. We are committed to:

  • Having a deep understanding of our customer’s needs.
  • Delivering the highest quality repairs as promptly as possible. We will never sacrifice quality for speed & will never cut corners.
  • Ensuring our team is empowered to do what it takes to satisfy our customers.

The expression, “when you’re green you’re growing, when you’re ripe you’re rotten” lies at the heart of our focus on continuous improvement in our business operations. We believe there is always better & through our certified QMS, we aim to always strive for & deliver higher quality to our customers.

Quality Objectives

  • Zero warranty repairs. Our prime quality objective is to ensure that repairs are done right the first time.
  • Consistent growth & profitability. Satisfying our customer’s needs ensures sustained growth & expansion.
  • Ensure that our quality management system infuses every aspect of our operations. We constantly look for ways to improve & deliver higher & higher levels of satisfaction to our customers & team.